SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 11march (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://11march.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
красота да и только
The set is very beautiful, rich!
Decoration Super
this product is amazing, it is very well done and fit great on me, it is made in the smallest detail with good quality materials, keep in mind that if ou buy from this shop you will not regret , also the shipping is fast and they are very well packed, no product with defect thank you store
nice!!
0thank you nice necklace , i bought it as a gift . i like it . it is bigger and heavier than you think and it is thick. i recomend store and product . good communication with seller, track was partially followed up only until some teansit country - but it is ok and fair enough for free ! it came fast free shipping . for my taste it is a little more of fashion accessory than jewlry and i think it could be more authentic , i think it is a bit kind of not quite original as i thoght but generally i recommend because it is nice for one color top and it is very fairly oriced . and therfore and because of fair shipping i give 5⭐
Very beautiful. Took a set for dancing. The only one on the photo of the store of the pebbles is red, in fact Pink (and wanted the red ones). And waited a very long time, more than a month.
The article was as described in the photograph and review. The store sent everything very quickly and was very kind. Excellent product.
I love this it’s look so nice.
As always, at the highest level. Very fast delivery and the whole set of indescribable beauty in my hands. Worried about the pendant (many reviews that are broken), but everything is fine. Photo does not pass the beauty of this jewelry) pleases that there is a spare clasp on the earrings. I recommend ordering.
Спасибо большое. Всё понравилось!)))
It's a beautiful set. Thank you.
Very beautiful!!!
Decorations are unrealistically beautiful!!! done qualitatively. Colors juicy. Style-Oriental. I order in this store for a long time. very happy. If order is several goods. Then the tracking is totally from store to buyer. recommend.
ok
very beautiful
Это уже второй кулон, подружке сильно понравился)
Just as described
Кулон классный, но цепочка пришла порванная